Effective Communication - Aberdeen
Effective Communication - Aberdeen
Purpose
The AYS associated Customer Service course is designed to assist delegates in developing the skills required to deliver excellent customer service.
Content
The syllabus consists of 10 modules.
- Module 1 - Communication model
- Module 2 - Channels of communication
- Module 3 – Documentation
- Module 4 - Verbal and non-verbal communication
- Module 5 - Body language
- Module 6 - Telephone and e-mail messages
- Module 7 - Active and effective listening
- Module 8 - Question types
- Module 9 - Assertiveness in communicating
- Module 10 - Barriers in communication
Objectives
To enable delegates to develop and sharpen their communication skills.Admission Requirements
Delegates looking to enhance their communication skills.
Duration
1 day
Participants
This course requires a minimum of 4 delegates, and a maximum of 10 delegates.
Language
All courses are delivered in English
Venue
Maersk Training Aberdeen, Portlethen
Next Course
Open date
- seats
available
available
