A unique opportunity to work in a truly global business, working with some of the largest customers in the region.
You will be part of our global Simulation Division and you will be focusing on customer activities and driving key initiatives. You will report to the Head of Commercial US.
Key responsibilities
• Prospect and sell training solutions to clients within your designated regions and accounts
• Understand the key pain points of the customer, map it to the services of the organization and draft proposals accordingly with support from functional teams as required
• Accountable for developing and growing share of wallet for all customers assigned and building strong relationships with the decision-makers and influencers of the clients
• Accountable for identifying all relevant opportunities as per company growth strategy, through collaboration with both internal and external stakeholders.
• Ensure sales systems and reporting are up to date for management tracking, analysis and planning
• Monitor adherence to tender nominations, commitments, terms, and conditions with an aim to increase share of wallets in line with business goals.
• Collaborate with local and international colleagues to provide first-class service to further increase customer satisfaction and loyalty.
We are looking for
We are looking for an experienced professional (more than 4 years) preferably with an existing background from within the energy sector, incl. exposure to the Maritime industry. Demonstrated experience within business development is required.
Additionally, we are looking for candidates who have the following skillsets:
• A solution-based sales professional.
• Well-developed skills in identifying and maturing business opportunities, building relationships, and storytelling
• Deep understanding of the competitive landscape, and can adjust approaches to customers as a result
• Comfortable with shifting priorities, workload, and responsibilities in a fast-paced environment
• Proven track record of targeting, pursuing and winning opportunities, through both personal and collaborative selling efforts, in tendered and non-tendered environments
• Strong presence and ability to communicate / present / consult with decision-makers
• A team player in a fast-paced international environment, coping with large-scale business challenges
• Capable of building strong and lasting relationships and networks at multiple levels, focusing on decision-makers and influencers, both locally and internationally
• Well-developed communication, persuasiveness, influencing and presentation skills as well as the ability to do needs evaluation and handle most common customer objections
• Resilient, tenacious and persistent
• Self Motivated and performance-driven
• Excellent communication skills in English
• You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
For further information, please contact: Ross Mabie via ross.mabie@maersktraining.com
We offer
A unique opportunity to work in a truly global business, working with some of the largest customers in the region.
You will be part of our global Simulation Division and you will be focusing on customer activities and driving key initiatives. You will report to the Head of Commercial MEA
Key responsibilities
* Prospect and sell training solutions to clients within your designated regions and accounts.
* Understand the key pain points of the customer, map it to the services of the organization and draft proposals accordingly with support from functional teams as required.
* Accountable for developing and growing share of wallet for all customers assigned and building strong relationships with the decision-makers and influencers of the clients.
* Accountable for identifying all relevant opportunities as per growth strategy, through collaboration with both internal and external stakeholders.
* Ensure sales systems and reporting are up to date for management tracking, analysis and planning.
* Collaborate with local and international colleagues to provide first-class service to further increase customer satisfaction and loyalty.
* Collaboration with colleagues across the division and beyond.
We are looking for
We are looking for an experienced professional (more than 5 years) preferably with an existing background from within the energy sectors, incl. exposure to the Energy industry. Demonstrated experience within sales and/or business development is required.
Additionally, we are looking for candidates who have the following skillsets:
* A solution-based sales professional.
* Well-developed skills in identifying and maturing business opportunities, building relationships, and storytelling
* Deep understanding of the competitive local landscape and can adjust approaches to customers as a result.
*Comfortable with shifting priorities, workload, and responsibilities in a fast-paced environment
* Proven track record of targeting, pursuing and winning opportunities, through both personal and collaborative selling efforts, in tendered and non-tendered environments.
* Strong presence and ability to communicate / present / consult with decision makers.
* A team player in a fast-paced international environment, coping with large scale business challenges.
* Capable in building strong and lasting relationships and networks at multiple levels, focusing on decision makers and influencers, both locally and internationally
* Well-developed communication, persuasiveness, influencing and presentation skills as well as ability to do needs evaluation and handle customer objections.
* Resilient, tenacious and persistent
* Self-Motivated and performance driven
* Excellent communication skills in English & Bahasa
For further information, please contact: Mark Smith via Mark.Smith@maersktraining.com
We offer
An opportunity to be part of an innovative company, dedicated to developing crew competence in the wind, oil & gas and the maritime industry, with the purpose to improve safety and operational performance.
We offer an exciting and challenging job in an international environment as part of our simulation division, where you will play a vital role in delivering a Better learning experience for our customers. You will be a focal point for our customer journey and work cross functional with our customers, and leadership team within Rio. We live our values and build strong teams of people passionate for their job and dedicated to always change for the better.
Key responsibilities
• Provide red-carpet level of customer support and find creative solutions to customer requests to ensure customers have a better learning experience.
• Take ownership in driving open course calendar seat utilization within Rio.
• Work closely with respective Commercial Managers in Oil and Gas and Maritime to support with client feedback.
• Work with Rio organization to align on best practices across customer service.
• Support all customer relationship activities through customer onboarding & implementation.
• Manage the booking process in an efficient manner
• Manage the booking system, making sure all the information is dynamically updated
• Provide business intelligence for course feedback, seat optimization opportunities, new products based on customer feedback.
• Increase customer engagements and act as relationship managers to key clients within designated regions
• Manage Vendor qualification process to ensure MT is registered for the correct work groups within customers database – liaising with Commercial to ensure finalization
• Communicate and implement ways to Maersk Training leadership to improve the customer experience and recommendations based on your daily interactions with customers.
• Communicate and implement ways to Maersk Training leadership to drive process efficiency
We are looking for
We are looking for an experienced professional on Customer Service, preferably with 5 years’ experience. Demonstrated experience within Customer Service and relationship management is required.
Additionally, we are looking for candidates who have the following skillsets:
• Fluent proficiency in both written and verbal Portuguese and English
• Strong knowledge of Microsoft Office programme
• Graduation level, preferably within administration, commercial or finance discipline
• Resilient, tenacious and persistent
• Self-Motivated and performance driven
For further information, please contact: Keila Torres via keila.torres@maersktraining.com
Maersk Training has been a leading provider of safety and technical training to the wind energy industry for over 12 years and has extensive insight into career pathways for aspiring technicians. Committing to the covenant will allow service leavers and veterans to access this knowledge and inform their career plans when considering wind energy.
As part of its commitment, Maersk Training will collaborate with the Career Transition Partnership (CTP) and other support organisations to assist military personnel in finding pathways to employment within the renewable energy industry. This includes providing advice, hosting career events, delivering webinars, and organising open days at training centres for cadets and service leavers interested in the sector.
Furthermore, Maersk Training actively employs service leavers and veterans, with over 30% of its UK instructor pool having a military background. The company is committed to offering flexibility to all employees, including reservists and those with essential commitments.
In alignment with the principles of the Armed Forces Covenant, Maersk Training in the UK pledges to:
Promote its status as an Armed Forces-friendly organisation to suppliers, partners, and business neighbours.
Offer a Guaranteed Interview Scheme for Military personnel meeting job role essential criteria.
Support the employment of Service spouses and partners through working with Forces Families Jobs.
Provide flexibility in granting leave for Service spouses and partners before, during, and after deployments. 
Support employees who choose to be members of the Reserve Forces by accommodating their training and deployment.
Support employees who choose to be Cadet Force Adult Volunteers by accommodating their training and offering adjustments to the working day.
Offer support cadet units in the local community where possible.
Actively participate in Armed Forces Day, the Poppy Appeal, Remembrance activities, and other relevant events.
Offer discounts to members of the Armed Forces Community where possible.
Raise awareness of the Covenant through events and social media.
Support Service Charities, including Mission Motorsport.
Displaying the Armed Forces Covenant logo (with hyperlink) on our website.
We offer
As our new HSE Operational Development Manager you will be part of our operations team, focusing on developing and delivering HSE service solutions to our customers. The position offers global exposure and a chance to work in a fun and dynamic environment, with clear KPI’s and targets, and above all good colleagues!
Key responsibilities
As a part of the team, you will amongst other things, be responsible for:
• Living the A.P. Moller – Maersk values.
• Contributing to a good working environment.
• Developing and expanding Maersk’s HSE Service business, worldwide.
• Ensuring Maersk H2S Safety Service’s optimal global utilization of an active global HSE agreement, with a major O&G company. The agreement gives Maersk H2S a preferred position to supply HSE personnel across all of their sites and activities. The primary focus is to ensure that Maersk H2S has the most possible personnel engaged at any given time.
• Develop and maintaining HSE Personnel Database, to ensure an adequate supply base, at all times.
• Interviewing candidates for this personnel database.
• Opening up business channels and relationships to other companies in the energy sector, with the aim of providing HSE services.
• Provides field HSE support and guidance throughout all activities to secure an exemplary HSE performance.
• Ensure compliance with contract requirements.
• Supporting other Maersk operations.
• Demonstrating safety leadership.
• Assisting in all matters relating to the work area.
• Observing the laws, executive orders, etc. within the area of responsibility, cf. the Company´s Management System.
We are looking for
The right person:
• Has experience working with HSE in Oil & Gas (preferred, but not a requirement)
• Has experience working with Safety Awareness/Behavior Based Safety (BSS)
• Promotes and coaches the workforce in the safety mindset
• Has experience with direct customer support/contact
• NEBOSH or similar is preferred, but not a requirement. Various educational backgrounds can lead to the role.
• A minimum of 5 years’ experience in operational HSE roles.
Maersk H2S Safety Service – owned by Maersk Training – are providing H2S safety services – typical service includes, rental of equipment, supervisory personnel qualified to prepare and maintain an H2S contingency, preparation of safety documentation, equipment maintenance, service and training. Maersk H2S are operating worldwide and has divisions / companies in: DK/Esbjerg, Australia, Brazil, Norway, Italy, Brunei, MENA and Egypt.
“When dealing with safety no compromise can be made.”
For further information, please contact: Christian Birkekjaer via christian.birkekjaer@maerskh2s.com
We offer
A unique opportunity to work in a truly global business, working with some of the largest customers in the region.
You will be part of our Safety, Survival & Technical Division and you will be focusing on customer activities and driving key initiatives.
Key responsibilities
We are seeking an experienced Sales Manager to join our team and drive sales for our Safety, Survival & Technical division. The Sales Manager will be responsible for managing client relationships, overseeing the sales process, preparing proposals, negotiating contracts, and achieving sales targets. The ideal candidate will have at least 5 years of sales experience and a strong track record in meeting or exceeding sales goals.
Responsibilities:
• Responsible for sales and commercial activities within the division with a focus on the energy sector, maritime, transport/shipping and logistics industries.
• Develop and implement effective sales strategies to achieve revenue targets.
• Identify and pursue new business opportunities through lead generation, networking, and market research.
• Manage and report your individual pipeline within the company’s CRM.
• Build and maintain strong relationships with clients.
• Understand client needs and provide appropriate solutions with clear objectives, project scoping, timelines and costs.
• Conduct sales presentations and demonstrations to potential clients, showcasing the benefits and value of our programs.
• Actively follow up with leads, prospects, and clients to ensure a high level of customer engagement and satisfaction.
• Collaborate with internal teams to align sales efforts with overall business objectives
• Utilize effective sales techniques and methodologies to overcome barriers and secure sales
• Prepare and deliver compelling tenders and proposals tailored to clients’ needs, coordinate with internal teams to gather necessary information and resources for proposal development.
• Lead contract negotiations with clients, ensuring terms and conditions are favorable and aligned with company policies.
• Collaborate with legal and finance teams to review contracts, resolve any issues, and facilitate timely contract signing.
• Monitor and manage client contracts, ensuring compliance and fulfillment of contractual obligations.
• Address any customer concerns or issues related to contracts, working collaboratively to find solutions.
We are looking for
We are looking for a strong candidate who can be based out of one of our UK based offices and has:
• Minimum of 5 years of experience in sales, preferably in the education or training industry.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Strong understanding of the sales process, from lead generation to closing deals.
• Excellent communication and presentation skills, with the ability to articulate the value of our offering.
• Industry expertise in Oil & Gas, Wind, Maritime, Shipping & Logistics sectors is not required but would be a strong advantage.
• Exceptional negotiation and contract management abilities.
• Experience in Customer Relationship Management and experience working with CRM systems.
• Ability to build and maintain strong client relationships.
• Highly motivated, with a results-oriented mindset.
• Strong organizational and time management skills
For further information, please contact: Stephen Ferguson via stephen.ferguson@maersktraining.com
We offer
Maersk Training Services India Private Limited provides value added training support services to professionals and companies engaged in the Maritime, Oil & Gas and people skill related training courses.
Located in the heart of Chennai, Maersk Training Services India Private Limited provides support services across India and abroad for both the Maersk group companies and otherexternal customers.
Key responsibilities
Purpose and general responsibilities of the position:
-Liaising with Training Management Services Coordinators across MT office globally for completion of training booking requests
-Proactive collaboration with internal departments globally to ensure that core information about the course availability and booking requests are uploaded on time in the requisite systems
-Liaising with Administration and Sales Coordinators to ensure that the joining instructions are issued on time to the clients with correct information
-Proactive collaboration with MT centres globally to increase the satisfaction of our internal and external clients by maintaining regular evaluation forms / feedback reports
-Liaising with clients and internal stakeholders by providing Availability reports, Revenue reports and maintaining other Booking and Financial records in the system.
Key aspects of work:
-Coordinating with various stakeholders internally & externally
– Creating Purchase Orders, checking emails, uploading and requesting certificates
-Building long term relationship and stakeholder management
We are looking for
The ideal candidate would possess the following characteristics:
-Freshers/candidates with maximum 4 years of experience
-Bachelor’s or Master’s degree
-Well versed with MS- Excel
-Experience interacting with clients
-Ability to work with data and filter variety of information sources to derive the key messages.
-Analytical & problem solving ability for trouble shooting
-Attention to detail
-Ability to strive in a fast-paced work environment
-Highly motivated individuals
-Focus on time management and meet tight deadlines
-Proactive team player with good interpersonal skills
-Fluent in English (both written and verbal communication)
For further information, please contact: Divya Bharathi via divya.bharathi@maersktraining.com
We offer
You will be the main driver of our digital products and solutions, collaborating closely with multiple teams to deliver top-tier solutions that meet and exceed our customers’ needs. We offer you
• Opportunity to experience the value and impact on our customers
• Ownership of multiple products (including Training Management Solution, Planning and Booking Engine)
• Become part of an ambitious digital transformation
• To be part of a global team of talented people from diverse backgrounds and cultures
Key responsibilities
You will form a strong team around you who will be responsible for designing and developing digital solutions (applications) in alignment with the Agile Innovation team. Fulfil our customers’ needs and continuously add value from our digital solutions, as well monitoring and operating solutions according to DevOps principles.
Specifically, we expect you to:
• Collaborate with stakeholders, teams, and customers to define and align on the vision and strategy for our digital products.
• Own the product backlog, and manage and prioritize requirements based on business value.
• Lead an agile development team in planning, scoping, and creation of product roadmaps.
• Ensure delivery of high-quality digital solutions that enhance customer experience.
• Communicate product status and progress to all stakeholders, from the team to the C-suite.
• Drive continuous improvement and innovation in our digital product landscape.
We are looking for
You have a high self-drive and thrive in a dynamic environment with ambitions to deliver outstanding results. You are comfortable working with many stakeholders and holds excellent communication skills with a proven experience working globally.
You have a minimum of 8-10 years’ experience as Product Owner from a digital company and have experience with software development processes. We do not expect you to be technical, but your skill sets must include:
• User story and acceptance criteria setting
• Sprint goals, socialize and prioritizing backlog.
• Understanding of continuous integration practices including code, build, and tests.
• Understanding of continuous delivery practices such as releases, deployments and operations.
• Responsible for observing, maintaining, and continuously improving the solutions.
• Follow progress of work and address production issues during sprints
• Agile (SCRUM) ways of working
• Excellent communication, stakeholder management, and project management skills
As a person, you are collaborative and proactive. You treasure any kind of feedback as this sets your data driven mindset in motion. You handle ambiguity well and focus on putting things into logical order.
You will be based in our Chennai office with remote work opportunities.
For further information, please contact: Divya Bharathi via divya.bharathi@maersktraining.com
We offer
GWO, the Global Wind Organisation, is the body that sets industry standards in safety for wind turbine technicians. As one of our Technical Instructors, you will deliver wind turbine training to the industries growing number of technicians.
Maersk training UK located in 4 locations throughout the UK and are looking for Full time instructors to cope with increasing demand for training in the Humber Area.
We have locations in Immingham, Newcastle, Aberdeen and Lowestoft and travel between sites will be required.
Key responsibilities
• Instruction of training courses.
• Support the Review, update and develop course material according to relevant course standards.
• Be a support function in education and training of instructors.
• Work in line with Maersk core values.
• Provide a good professional service to all customers
We are looking for
We are looking for competent electrical technicians preferably with some teaching experience, teaching experience is not essential but will be an advantage.
Specific requirements for the position are;
• Educated and trained in responsibility with relevant qualifications and accreditations held.
• Solid experience with MS Office programmes.
• Proficiency in both written and verbal English.
• Competence and certification required for courses instructed. (Electrical, Mechanical and Hydraulics)
• Exceptional non-electrical applicants will be considered
For further information, please contact: Michael Rennie via michael.rennie@maersktraining.com
By: Capt. Jaspreet Singh Puri, Dec 2023
ABSTRACT:
The maritime industry is evolving, demanding a shift in leadership perspectives. Leaders, both at sea and on land, must engage in self-reflection and commit to personal growth.
This paper examines the needs of the younger generation, what expectations they have from their leaders, and how can they grow and thrive in the fast-paced world. It also examines the challenges that are faced by today’s leaders, their stand on the need for people skills and their own development to cope with the changing times.
Interviews were conducted with top officers and Junior crew members for this paper, data from other articles and papers were also included.
The paper concludes the need for today’s leader to have a Growth Mindset and evolve towards being a people leader and not just a technical leader. It also throws light into steps being taken by companies to assist the leaders in achieving the right balance when it comes to dealing with multicultural crew on board.
INTRODUCTION:
A decade ago, maritime vessels had larger crews (up to 30 members), longer port stays, and limited internet access. Crew members spent more time together, fostering camaraderie, entailing that the leaders could focus on duties and vessel standards.
Contrastingly, maritime crews are now smaller with safe manning practices, shorter port stays, and widespread internet access. This shift creates a social divide among crew members, prompting leaders to take a hands-on approach in uniting the team for safety, efficiency, and environmental responsibility.
The leaders also face a challenge in the form of changing mindsets and the attitudes of the younger generation, which sometimes can be attributed to changing parenting styles and the availability of more career options.
As indicated in a study by Flin et al. (2008) the leaders onboard are at the sharp end of an organization which means they are the interface between the ship and shore and are sometimes stuck in a limbo when the equilibrium on either side is disrupted. Let us now shift the focus to the sharp end and have an insight into what are their thoughts.
METHODOLOGY, RESULT AND ANALYSIS:
aa) INTERVIEW WITH THE LEADERS
Interviews were conducted with the Top4 officers comprising of various nationalities, varied experience and ranks, the interview focused on the following:
The changes they have seen over the ages in the quality of life at sea.
How the younger generation of Junior officers are compared to when they were in those shoes.
The need for people skills (People skills, also known as interpersonal skills or soft skills, refer to the ability to interact effectively and harmoniously with others. These skills are crucial in various personal and professional settings and involve how individuals communicate, collaborate, and navigate social situations) on board.
The results are summarised below:
a) Quality of Life at Sea and the Younger Generation
Many leaders feel that life at sea has become very fast-paced and more monotonous than before, pointing out the lack of shore leaves due to shortened port stays, and increased communication from the shore organisation which sometimes comes across to be micro/remote managing and that there seems to be a reduction in faith/trust in the leaders on board.
The present leaders feel that the juniors who are coming on board are lacking the technical abilities (sometimes even the basic knowledge is not there) that they are expected to have, which in some cases was due to lack of passion or the willingness to learn.
Some leaders observe a deficiency in discipline, humbleness, and gratitude among juniors. Many are solely focused on swift promotions and financial gains, completing contracts as a means to an end. Conversely, others exhibit competence, enthusiasm, assertiveness, and a keen awareness of their mental health.
The focus has shifted from thriving and facing the tough life at sea and looking for opportunities with less pressure.
b) Need for People Skills
Almost all leaders agreed that People skills are more important and necessary to have a good working environment on board.
They were also of the opinion that people skills are the base of a good leader, whereas technical skill and knowledge can be acquired by practice and learning over time whereas people skills are hard to obtain and develop if not started at an early stage.
The leaders voiced out that people skills helped them establish a good psychologically safe and trustful environment on board which led to a productive and efficient working environment.
Many agreed that the synchronisation of Top4 was crucial for a well-performing team, meaning that if the Top4 were in harmony the whole vessel would follow suit.
bb) INTERVIEW WITH THE JUNIORS
Interviews were conducted with Junior officers with varied experience including Cadets of various nationalities. The focus of the interview was to gather their input on the following:
What do they look for in their leaders which would help them thrive and grow?
The need for People skills onboard.
The results are summarised below
a) The Leader Type
Many officers highlighted the qualities that they look for in their leaders which can help them thrive and grow
The leader should be calm and balanced in his approach.
They should be like a mentor and a friend on board so that people can approach them without fear.
They should be fair in their treatment and should not be biased toward a particular group of people.
The leaders should lead by example and take the initiative to have a healthy, trustworthy, and psychologically safe environment on board.
b) Need for People skills.
Much like their leaders, the junior members also echoed the sentiment that they desire their leaders to have fundamental interpersonal skills.
They associated good leadership skills with the ability to provide and maintain good harmony among people onboard.
The juniors also said that the atmosphere set by Top4 generally guides the trend onboard on how people treat each other.
Many said that it is a home away from home and felt that caring and tolerance are the keys to a thriving environment on board.
CONCLUSION:
The Shipping industry recognised the need for non-technical skills in the crew was identified following several accidents in which human factors were identified as the main cause (Grech et al. 2008). In response, from January 2017, maritime legislation (STCW 2011) requires all ship’s officers to undergo leadership and teamwork training and demonstrate knowledge of bridge and engine room resource management principles (BRM & ERM) to be certified or to renew their certificates. The STCW (2011: 101 and 143) states that this knowledge must include: the allocation, assignment, and prioritization of resources, effective communication, assertiveness, and leadership, obtaining and maintaining situational awareness and consideration of the team’s experience.
Weick (2001) also demonstrates, in his analysis of the Mann Gulch disaster, the importance of operational leadership in building a resilient organization, and he points to factors such as wisdom, role system, respectful interaction and the ability to improvise.
Hence for a leader to have a successful team, a safe and productive environment onboard the below is necessary.
Being polite and treating everyone with respect.
Be technically sound as this forms the basis of being a good leader.
Be a part of the team and be present. An officer who seldom or never participates in the work, or who is reluctant to state his opinion or correct dangerous acts, is not welcome to the crew and would fit the description of a laissez-faire leader put forward by Bass and Riggio (2006).
Be a role model and a mentor, someone who people look up to and want to be like.
Have good communication skills such as passing clear and concise instructions and actively listening to what others have to say.
Showing empathy towards people and trying to understand their needs, feelings and perspectives.
Should be flexible and show adaptability in the face of change.
Showing trust in the team and allowing them to grow and learn from mistakes.
Providing guidance and support for the overall development of the crew.
Be resilient, showing composure and positivity when faced with challenges.
Be ever ready to learn more and have a growth mindset.
Be proactive in handling and addressing challenges.
We at Maersk Training take the term “non-technical Crew Resource Management” which is defined as “the cognitive, social and personal resource skills that complement technical skills, and contribute to safe and efficient task performance” (Flin et al. 2008:1), very seriously and are working in equipping the leaders on board with tools to handle various situations, be it a day-to-day scenario or a challenging situation, we readily work with the leaders onboard.
One such program we are running is LEADING AS ONE for MAERSK A/S and majority of leaders see the meaning and the purpose of having such a program, they feel empowered and better equipped to handle the situations they might encounter while at sea.
Remember – EFFECTIVE LEADERSHIP IS AN ONGOING PROCESS OF LEARNING AND IMPROVEMENT. CONTINOUSLY DEVELOPING THE SKILLS AND ADAPTING TO DIFFERENT SITUATION WILL CONTRIBUTE IN BECOMING A SUCCESSFUL LEADER
REFERENCES:
Flin, R., O’Connor, P. & Crichton, M. 2008. Safety at the sharp end. A guide to non-technical skills. Aldershot: Ashgate.
STCW. 2011. International Convention on Standards of Training, Certification and Watchkeeping for Seafarers. Including 2010 Manila Amendments. London: IMO.
Grech, M.R., Horberry, T.J. & Koester, T. 2008. Human factors in the maritime domain. Boca Raton: CRC Press.
Weick, K.E. 2001. The collapse of sensemaking in organizations: The Mann Gulch Disaster. In Weick, K.E. (ed.) Making sense of the organization, pp. 100-125.
We offer
GWO, the Global Wind Organisation, is the body that sets industry standards in safety for wind turbine technicians. As one of our Technical Instructors, you will deliver wind turbine training to the industries growing number of technicians.
Maersk training UK located in 4 locations throughout the UK and are looking for Full time instructors to cope with increasing demand for training in the Newcastle Area.
We have locations in Immingham, Newcastle, Aberdeen and Lowestoft and travel between sites will be required.
Key responsibilities
• Instruction of training courses.
• Support the Review, update and develop course material according to relevant course standards.
• Be a support function in education and training of instructors.
• Work in line with Maersk core values.
• Provide a good professional service to all customers
We are looking for
We are looking for competent electrical technicians preferably with some teaching experience, teaching experience is not essential but will be an advantage.
Specific requirements for the position are;
• Educated and trained in responsibility with relevant qualifications and accreditations held.
• Solid experience with MS Office programmes.
• Proficiency in both written and verbal English.
• Competence and certification required for courses instructed. (Electrical, Mechanical and Hydraulics)
• Exceptional non-electrical applicants will be considered
For further information, please contact: Michael Rennie via michael.rennie@maersktraining.com
In the vast expanse of the maritime world, where ships navigate treacherous waters and crews face demanding challenges, a crucial element often goes unnoticed: the power of trust and psychological safety. These two aspects, when nurtured by maritime leaders, form the bedrock of a high-performing team, fueling efficiency, innovation, and enduring success.
This recent academic article by Maersk Training maritime psychologist Tine Dirckinck-Holmfeld, based on extensive research and interviews with experienced maritime leaders, delves into the profound impact of trust and psychological safety on maritime teams. The findings reveal that these elements are not mere abstract concepts; they are the driving forces behind exceptional performance and a fulfilling work experience for all involved.
“Trust and psychological safety are the foundation of a good team and well-being on board. There won’t be any good teamwork if the members don’t feel psychologically safe.” Comment by interviewed maritime leader
The Essence of Trust
Trust, the bedrock of any successful team, lies in the belief that individuals can rely on each other’s competence, integrity, and commitment. It’s the foundation upon which open communication, mutual respect, and a sense of shared purpose are built. When trust permeates a maritime team, crew members feel confident sharing their expertise, raising concerns, and offering suggestions, fostering a collaborative and innovative work environment.
Psychological Safety: A Safe Haven for Growth
Psychological safety, the perception that one can speak up without fear of negative consequences, is the cornerstone of a thriving maritime team. It’s a safe space where crew members feel comfortable expressing their opinions, admitting mistakes, and seeking help without fear of judgment or reprisal. This environment of psychological safety empowers individuals to contribute their full potential, fostering a culture of continuous learning and growth.
The Leadership Imperative: Nurturing Trust and Psychological Safety
Maritime leaders play a pivotal role in cultivating trust and psychological safety onboard vessels. Their actions and behaviours set the tone for the overall work environment, shaping the dynamics of the team. By consistently demonstrating trust in crew members’ capabilities, providing constructive feedback, and fostering open communication, leaders create a culture where individuals feel valued, respected, and empowered.
Practical Steps to Champion Trust and Psychological Safety
Active Listening and Feedback: Actively listen to crew members’ ideas and concerns, providing constructive feedback that is both supportive and actionable.
Empowerment and Ownership: Encourage crew members to take ownership of their tasks and responsibilities, giving them the freedom to make informed decisions.
Open Communication and Transparency: Foster an environment of open communication, where crew members feel comfortable sharing their ideas without hesitation.
Celebrate Successes and Recognize Achievements: Publicly recognize and celebrate crew members’ successes, fostering a sense of belonging and appreciation.
Address Misconduct and Inappropriate Behavior: Promptly address any instances of misconduct or inappropriate behaviour, upholding the values of trust and respect.
“As leaders, we need to show that we are engaged. We need to let the crew see that we understand, and we must learn to accept and be open to feedback. It will substantially contribute to team effectiveness, better decision-making, and greater performance.” Maritime Leader
The Impact of Trust and Psychological Safety
The benefits of fostering trust and psychological safety are far-reaching. When these elements are present, maritime teams experience:
Enhanced Collaboration and Teamwork: Crew members work together more effectively, sharing knowledge and expertise to achieve common goals.
Increased Innovation and Problem-Solving: A culture of psychological safety encourages crew members to think outside the box, leading to creative solutions and improved problem-solving.
Improved Retention and Recruitment: A positive and engaging work environment attracts and retains top talent, ensuring a skilled and experienced workforce.
Reduced Risk of Human Errors: A culture of trust and psychological safety promotes open communication and early identification of potential issues, minimizing the risk of human errors.
Conclusion
In the dynamic world of maritime operations, trust and psychological safety are not merely buzzwords; they are the cornerstones of a high-performing and engaged team. By cultivating these elements, maritime leaders can elevate their teams to new heights of success, ensuring safety, efficiency, and a fulfilling work experience for all involved.
At Maersk Training we have years of experience in training maritime leaders all over the world and if you are interested in hearing how we can help your organisation, please reach out to our People and Performance division to start your journey today.
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